Account Management Administrator

Permanent employee, Full-time · Head Office

Hello, bonjour and welcome to Global Voices

Global Voices is a commercial success story, bringing some of the best-known brands, technology and language experts together to enable multilingual communication.

The demand for high quality adaptation of original TV and movie content for different languages, regions and cultures continues to increase and as such, Global Voices has recently acquired a localisation and media company.

Our media services: Subtitling, Dubbing, Captioning, Localisation, Transcription and Media processing.

Our mission: Connect people, remove barriers, enhance value and create opportunities.

Our vision: To be recognised as a brand leader for innovation and people excellence by enabling the world to communicate

Our culture: A cosmopolitan environment with a customer centric passion for high quality. Driven and innovative professional team, with a semi-flat hierarchical structure. Transparent, honest with a drive for growth. Keywords: Second to none, play to win, the best way to predict the future is to make it happen.

Health & Wellbeing: Global Voices provides internal and external health & wellbeing support. It also runs numerous charity events, sponsor walks and holds its own running club.

Benefits: A generous package including, private health insurance, annual bonus, private pension scheme, employee share scheme, dogs at work scheme and free onsite parking.

Career: Plenty of opportunities for progression and professional development set by a clear and concise career path and backed by investment in CPD.

About the role

Monday - Friday office based working (Stirling Head Office) - 8.30am - 5.30pm (1 hour lunch break)

Client Communication
· Assist in responding to client inquiries promptly and professionally.
· Support Account Managers in drafting emails, proposals, and presentations.
· Ensure timely communication of updates and deliverables to clients.
· Schedule and coordinate client meetings, calls, and follow-ups.
· Provide day-to-day administrative assistance to the Account Management team.

Reporting and Documentation
· Maintain up-to-date documentation of client contracts, service agreements, and other critical
information.
· Track key performance indicators and highlight areas for improvement.

Process Coordination
· Collaborate with internal teams to support client deliverables and resolve issues.
· Ensure compliance with company policies and standards in all administrative processes.

Who are we looking for?

Previous experience in an administrative or support role, preferably within account management or client-facing teams.(preferable however not essential)
Strong organisational skills with the ability to prioritize tasks and meet deadlines.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
High level of attention to detail and accuracy.
Ability to work collaboratively in a fast-paced environment.

Why should you join Global Voices?

Founded in 2004, Global Voices is ranked within the top 100 LSPs (Language Service Provider) worldwide. Our network of over 9000 translators and interpreters allows us to deliver communication services in more than 150 languages. We currently service companies across the UK, Europe and the USA. With a stellar reputation for expertise and quality of service, we deliver what we promise. Our company prides itself on playing a critical role in building a better working world for our customers and their communities.

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We look forward to hearing from you!

Thank you for your interest in Global Voices. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to talent.recruitment@globalvoices.co.uk.